Shipping Policy

SHIPPING POLICY

PROCESSING & PRODUCTION TIME

Orders usually take 5-10 business days to process and produce, but production time typically increases during sales, product releases, and holidays. Please keep in mind that we are a small business and create everything by hand, just for you!

SHIPPING CARRIER & TIME

Once your order has been processed and produced (see processing & production time above), orders are shipped via Canada Post Expedited mail by default, which varies between 3-5 business days.

INSURED SHIPPING

We strongly suggest selecting Insured Shipping. La Klenot is not liable for any lost or stolen packages during transit and It is the customers responsibility to contact the post office if a package goes missing or arrives damaged

RUSH ORDERS

Due to current demand, we aren't offering rush orders at this time. We will do everything we can to get your order to you as soon as possible!

LOCAL PICK UP

Are you a local and want to pick up your order at our Store?! Just choose “local pickup” for the shipping option upon checkout. We will call you when your order is ready!

CHANGE OR CANCEL MY ORDER ONCE PLACED

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. If the order has not been stamped or started yet, we'll do our best to accommodate a cancellation or change. Email uniquejewelry@klenot.one asap with your first and last name, order number, and request a cancellation/change. We however cannot guarantee that we can make these adjustments before production has started. *Please note: We are unable to cancel or change orders that have started production.

REDIRECTING ORDERS

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact Canada Post. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.

TRACKING YOUR ORDER

You will receive an email with a link to your tracking number when your order leaves our studio, so you can follow its journey right to your door.

LOST PACKAGE

If your package is lost in transit, please contact your local Postal Service. If you purchased Insured shipping you can file a claim with Canada Post, so they can begin the attempt to recover or refund you for the lost package.